Eligible Skincu items can be mailed back if defective or non-defective, and eligible products can be exchanged. The request must begin no later than 30 calendar days after delivery.
Required condition
When there is no defect, the merchandise must still be new, unused, and in original condition. Faults, delivery damage, wrong goods, missing parts, and material description differences can also be reviewed. Applicable consumer remedies remain in place.
Request and authorization
Before mailing anything, contact mangoolstrial@gmail.com with the order number, checkout email, and explanation. Add photos or video when reporting damage, a defect, missing contents, or the wrong item. Approval will confirm the correct destination and mailing steps.
Label and fee terms
The parcel includes a free prepaid return label. Use that enclosed label for the approved eligible return according to the provided directions. If it cannot be found, ask us for help before shipping. No restocking fee is collected.
Replacement or credit
Exchange fulfillment depends on approval and available stock. Once a refund is approved, we process and initiate the credit to the original payment method within 10 days. Any additional posting delay is controlled by the financial institution or payment provider.