Use these answers for the most frequent Skincu ordering, shipping, return, exchange, and refund questions.
What timing should I expect?
Normal order preparation is 1–2 business days after authorization. Transportation after dispatch is estimated at 4–6 business days.
Do you take returns without a defect?
Yes. Begin the request within 30 calendar days after delivery. Non-defective merchandise must be new, unused, and in original condition.
How are product problems handled?
Defects, transit damage, incorrect items, incomplete orders, and material description differences can be reported with order information and helpful images or video.
Can an item be exchanged?
Yes, when the request is approved and replacement stock is available.
What is the mailing procedure?
Get approval first. Then use the confirmed instructions and the free prepaid return label included in the package. We charge no restocking fee.
When does the store issue an approved refund?
We process and initiate the refund to the original payment method within 10 days; bank or issuer posting can take additional time.
How do I contact the store?
Open Contact Us for assistance with products, orders, shipments, payments, returns, exchanges, or privacy.